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Abstract (2. Language): 
This study aims to determine problems relating human resource management in ambulance services and prioritizate that by using Analytic Hierarchy Process (AHP). The study was performed in Izmir 112 Ambulance Service (IZAS) and research was implemented in two stages. In first stage, criterias and problem areas relating human resource management were determined by interviewing 12 managers (head physician (1), assistants of head physician (3), command physicians (3), station keeper (3), purchasing manager (1), technic service keeper (1)) who worked in ambulance service. In the second stage, it was asked managers weighting problem areas through evaluation forms generated according to specified criteria. AHP was used for problem prioritization. As a result of the study, it was revealed the priority importance of criteria is applicability, generalizability and controllability, also the priority of problem areas in human resources management in ambulance service are related to in-service training, job descriptions and the distribution of workload. The results suggest ambulance service managers primarily need to move to problems and a workable solution in these two areas.
Abstract (Original Language): 
Bu çalışmanın amacı, ambulans servisinde insan kaynakları yönetimi alanına ilişkin problemlerin belirlenmesi ve Analitik Hiyerarşi Prosesi (AHP) ile önceliklendirilmesidir. Çalışma İzmir 112 Ambulans Servisi’nde (IZAS) gerçekleştirilmiş ve araştırma iki aşamalı olarak uygulanmıştır. İlk aşamada, ambulans servisinde çalışan 12 yönetici (başhekim (1), başhekim yardımcıları (3), komuta hekimleri (3), istasyon sorumluları (3), satın alma sorumlusu (1 kişi), teknik hizmet sorumlusu (1 kişi)) ile görüşülerek insan kaynakları yönetimine ilişkin problem alanları ve kriterler belirlenmiştir. İkinci aşamada, belirlenen kriterlere göre oluşturulan değerlendirme formları ile yöneticilerin problem alanlarını ağırlıklandırmaları istenmiştir. Problemlerin önceliklendirilmesinde AHP kullanılmıştır. Çalışmanın sonucunda, kriterlerin önem sırasının uygulanabilirlik, genellenebilirlik ve kontrol edilebilirlik olduğu, insan kaynakları yönetiminde ambulans servisinin öncelikli problem alanlarının ise hizmetiçi eğitim ile görev tanımları ve iş yükü dağılımı ile ilgili konular olduğu saptanmıştır. Sonuçlar ambulans servisi yöneticilerinin öncelikli olarak bu iki alandaki problemlere ve uygulanabilir çözüm önerilerine yönelmesi gerektiğini işaret etmektedir.

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