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How quality affects the bottom line?: A literature review

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Abstract (2. Language): 
Improving quality is one of the tools that companies have to improve or maintain their market position. However, despite the large number of papers published, a clear conclusion of the impact of ISO9000 standards on business results has yet to be reached, given there are many conflicting opinions. Thus, the aim of this paper is to review the literature on some of the many published research papers, seeking some way to analyse the existing relationship between the implementation of systems of quality management, ISO9000 certification, quality costs, results, and their effect on company performance.



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BENNER, M.J.; VELOSO, F.M. (2008). ISO9000 practices and financial performance: a technology coherence perspective. Journal of Operations Management, 26: 611-629. doi:10.1016/j.jom.2007.10.005
Intangible Capital, 2010 – 6(2):258-271 – ISSN: 1697-9818
How quality affects the bottom line?: A literature review 268
J. Texeira-Quirós – J. A. Almaça – M.R. Fernandes-Justino
BOIRAL, O.; AMARA, N. (2009). Paradoxes of ISO9000 performance: A configurational Approach. Quality Management Journal, 16(3): 37-60.
BHUIYAN, N.; ALAM, N. (2004). ISO9001:2000 implementation-The North American experience. International Journal of Productivity and Performance Management, 53, ABI/INFORME Global: 10-17.
CASADÉSUS, M.; GIMÉNEZ, G. (2000). The benefits of the implementation of the ISO9000 standard: Empirical research in 288 Spanish companies. The TQM Magazine, 12(6): 432-41. doi:10.1108/09544780010351751
CORBETT, C.; MONTES-SANCHO, M.J.; KIRSCH, D.A. (2005). The financial impact of ISO9000 certification in the United States: An empirical analysis. Management Sciences, 51(7): 1046-1059. doi:10.1287/mnsc.1040.0358
EASTON, G.S.; JARRELL, S.L. (1998). The effects of Total Quality Management on corporate performance: An empirical Investigation. Journal of Business, 71(2): 253-307. doi:10.1086/209744
EBRAHIMPOUR, M.; WITHERS, B.E.; HIKMET, N. (1997). Experiences of US and Foreign-Owned Firms: A new perspective on ISO9000 Implementation. International Journal of Production Research, 37(2): 567-576.
EREL, E.; GHOSH, G.B. (1997). ISO9000 implementation in Turkish industry International. Journal of Operations and Production Management, 17(12): 1233-1246. doi:10.1108/01443579710182972
ESCANCIANO, C.; FERNÁNDEZ, E.; VÁZQUEZ, C. (2001). ISO 9000 certification and quality management in Spain: results of a national survey. The TQM Magazine, 13(3): 192-200. doi:10.1108/09544780110385500
ESCANCIANO, C. (2002). Certificación ISO9000 en España: Dificultades versus satisfacción empresarial. Dirección y Organización, 27: 148-156.
FENG, M.; TERZIOVSKI, M.; SAMSON, D. (2008). Relationship of ISO9001-2000 quality systems certification with operational and business performance. Journal of Manufacturing Technology Management, 19(1): 22-37. doi:10.1108/17410380810843435
Intangible Capital, 2010 – 6(2):258-271 – ISSN: 1697-9818
How quality affects the bottom line?: A literature review 269
J. Texeira-Quirós – J. A. Almaça – M.R. Fernandes-Justino
FUENTES, M.M. (2002). La estructura sectorial y la gestión de la calidad total. Impacto en el resultado de las empresas. Economía Industrial, 345: 135-146.
HÄVERSJÖ, T. (2000). The financial effects of ISO9000 registration for Danish companies. Managerial Auditing Journal, 15 (1/2): 47-52. doi:10.1108/02686900010304632
HENDRICKS, K.B.; SINGHAL, V.R. (2001). Firm Characteristics, total quality management and financial performance. Journal of Operations Management, 19: 269-285. doi:10.1016/S0272-6963(00)00049-8
HERAS, I.; CASADESÚS, M.; GARVIN, P.M. (2002). ISO9000 Certification and the bottom line: A comparative study of the profitability of basque region companies. Managerial Auditing Journal, 17(1/2): 72-78. doi:10.1108/02686900210412270
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LIMA, M.A.M.; RESENDE, M.; HASENCLEVER, L. (2000). Quality certification and performance of Brazilian firms: An empirical study. International Journal of Production Economics, 66: 143-147. doi:10.1016/S0925-5273(99)00118-8
MARTÍNEZ-COSTA, M.; MARTÍNEZ-LORENT, A.R. (2004). Sistemas de gestión de calidad y resultados empresariales: Una justificación desde las teorias institucional y de recursos y capacidades. Cuadernos de Economia y Dirección de la Empresa, 34: 7-30.
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Intangible Capital, 2010 – 6(2):258-271 – ISSN: 1697-9818
How quality affects the bottom line?: A literature review 270
J. Texeira-Quirós – J. A. Almaça – M.R. Fernandes-Justino
International Journal of Quality and Reliability Management, 21(3): 260-276.
MOLINA, L.M.; LLORÉNS-MONTES, J.; RUIZ-MORENO, A. (2007). Relationship between quality management practices and knowledge transfer. Journal of Operations Management, 25: 682-701. doi:10.1016/j.jom.2006.04.007
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TERZIOVSKI, M.; SAMSON, D. (1997). The business value of quality management systems certification: Evidence from Australia and New Zealand. Journal of Operations Management, 15: 1-18. doi:10.1016/S0272-6963(96)00103-9
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Intangible Capital, 2010 – 6(2):258-271 – ISSN: 1697-9818
How quality affects the bottom line?: A literature review 271
J. Texeira-Quirós – J. A. Almaça – M.R. Fernandes-Justino
TEXEIRA, J.; JUSTINO, M.R. (2009). Certification of Quality Management Systems under ISO9000 versus business bottom line: empirical evidence. XXIII Congreso Anual AEDEM (La Academia Europea de Dirección y Economía de la Empresa). Sevilla. ISBN: 978-84-7356-609-4.
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