Sağlık Ocağı Sorumlu Hekimlerinin Çalışanlarla İlişkilerindeki Yeterliliği

There are various functions and roles of the managers concerning knowledge and decision making. However, the most difficult and critical role of a manager is his/her role concerning the human relations. In order to minimize the problems encountered in the relations between the managers and personnel, it is critical to know the proficiency of the managers in human relations. The managers that are successful in human relations are more successful in establishing healthy relations and motivating others. For this reason, it is important to determine and develop the required proficiency areas and skills of the managers that they need within the institution concerning their relations with their personnel. The aim of the research is to determine the proficiency of the managers by surveying their relations with the personnel. This research was executed in the relevant health centers of Ankara Etimesgut Health Group Directorate in January 2008. The proficiency of the head doctors in their relations with personnel was determined by the evaluations of the personnel. In terms of basic proficiency areas specified in the research, it is observed that the expectations of the personnel are more than the proficiency shown by the managers. It will be beneficial to organize training programs for the head doctors of the health centers in order to develop their proficiencies in terms of management and human relations.