You are here

ZONGULDAK BÖLGESİNDEKİ OTOMOBİL TÜKETİCİLERİNİN BİLGİ ARAŞTIRMASI AŞAMASINDAKİ FARKLILIKLARININ DİSKRİMİNANT (AYRIŞIM) ANALİZİYLE İNCELENMESİ

EXAMINING WITH DISCRIMINANT ANALYSIS THE DIFFERENCES OF AUTOMOBILE CONSUMERS AT THE STAGE OF INFORMATION SEARCHING IN ZONGULDAK REGION

Journal Name:

Publication Year:

Abstract (2. Language): 
Consumers’ information search is the most troubled phase of the purchasing decision process. In this phase, consumers have trouble deciding which information type and information source to approach. In this study, whether consumers differ by their sex, marital status, educational level, income level, age group and ownership of goods in respect to their demand for information type and preferred information source is examined with discriminant analysis. When the assumptions (multivariate normality, equal covariance matrices, multicolinearity and linearity) of discriminant analysis are met, then discriminant analysis is the most appropriate classification technique. The discriminant analysis results point out that the discriminant functions of sex, marital status, educational level, income level, age group and ownership of goods in respect to their demand for information type and preferred information source account for a meaningful proportion of the differences among the groups.
Abstract (Original Language): 
Satın alma sürecinde tüketicilerin bilgi edinmeleri aşaması en sorunlu aşamadır. Bu aşamada, tüketiciler hangi bilgi kaynaklarına başvuracağına karar vermede önemli güçlüklerle karşılaşmaktadır. Bu çalışmada otomobil tüketicilerinin cinsiyet, medeni durum, eğitim düzeyi, gelir düzeyi, yaş grubu ve otomobil sahipliliği yönünden bilgi türleri ve bilgi kaynakları itibariyle farklılık gösterip göstermediği diskriminant analiziyle araştırılmaktadır. Diskriminant analizi, varsayımları (çoklu normal dağılım, eşit kovaryans, çoklu doğrusal bağlantı ve doğrusallık) sağlanması durumunda en uygun sınıflandırma tekniğidir. Diskriminant analizinin sonuçları otomobil tüketicileri arasında cinsiyet, medeni durum, eğitim ve gelir düzeyi, yaş grubu ve otomobil sahipliliği yönünden bilgi türleri ve bilgi kaynakları itibariyle anlamlı farklılıkların olduğunu göstermektedir
40-52

REFERENCES

References: 

Alba, J. and J.W. Hutchinson, 2000, “Knowledge
Calibration: What Consumers Know and What They
Think They Know,” Journal of Consumer
Research, Vol.27, pp.123-56.
Anderson, R.D., Engledow J.L. and Becker, H., 1979,
“Evaluating the Relationship Among Attitude
Toward Business, Product Satisfaction, Experience
and Search Effort,” Journal Of Marketing
Research, Vol.16, August, pp.394-400, citied from
Heaney Joo-Gim, Ronald E. Goldsmith, 1999,
“External Information Search for Banking Services,”
International Journal of Bank Marketing, “17/7,
pp. 305-323.
Çalış, Figen Akça, 1995, Tüketici Marka Algılamaları
ve Satınalma Davranışı: Binek Otomobil Örneği,
Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü
İşletme Anabilim Dalı, Yüksek Lisans Tezi, İzmir,
Turkey.
Chao, Paul, Pola B. Gupta, 1995, “Information Search
and Efficiency of Consumer Choices of New Cars,”
International Marketing Review, Vol. 22, No.6,
pp. 47-49.
Duffy, M.G., Wright G.P, 1993, “An Empirical Study of
Customer Satisfaction and Search Behaviour: An
Application to the Automobile Market,”
Unpublished Working Paper, Purdue University,
cited from Heaney Joo-Gim, Ronald E. Goldsmith,
1999, “External Information Search for Banking
Services,” International Journal of Bank
Marketing, 17/7, pp.305-323.
Ebrar, Levent Cüneyt, 1999, Otomobil Satın Alma
Davranışında Tüketici Kararlarını Etkileyen
Faktörler ve Uygulaması, Gebze İleri Teknoloji
Enstitüsü İşletme Anabilim Dalı Yüksek Lisans
Tezi.
France, Tim, 2002, “Integrating Search Engines with
Data Mining for Customer-Oriented Information
Search,” Information Management and Computer
Security, 10/5, pp. 242-254.
Hair, Joseph F., Rolph E. Anderson, Ronald L. Tatham,
William C. Black, 1998, Multivariate Data
Analysis, Prentice Hall, New Jersey.
Heaney, Joo-Gim, Ronald E. Goldsmith, 1999,
“External Information Search for Banking Services,”
International Journal of Bank Marketing, “17/7,
pp.305-323.
Hill, C. Jeanne, 2001, “The Nature of Problem
Recognition and Search in the Extended Health Care
Decision,” Journal of Service Marketing, Vol.15,
No: 6, pp. 454-479.
Jiang, Pingjun, 2002, “A Model of Price Search
Behaviour in Electronic Marketplace,” Internet
Research: Electronic Networking Applications
and Policy, Volume 12, Number 2, pp.181-190.
Kenndy, Janet R. McColl, Richard E. Fetter, Jr., 2001,
“An Empirical Examination of the Involvement to
External Search Relationship in Service Marketing,”
Journal of Service Marketing, Vol. 15, No. 2, pp.
82-98.
Malhotra, Naresh K., 1996, Marketing Research and
Applied Orientation, 2
nd
Ed., Prentice Hall, New
Jersey.
Mattila, Anna S., Jochen Wirtz, 2002, “The Impact of
Knowledge Types on the Consumer Search
Process,” International Journal of Service
Industry Marketing, Vol.13, No.3, pp. 214-230.
Mitchell, Vincent-Wayne, 1999, “Consumer Perceived
Risk: Conceptualizations and Models,” European
Journal of Marketing, Vol.33, No 1, pp. 163-195.
Mitra, Kaushik, Michelle C. Reiss, Louis M. Capella,
1999, “An Examination of Perceived Risk,
Information Search and Behavioural Intentions in
Search, Experience and Credence,” The Journal of
Service Marketing, Vol.13, No. 3, pp. 208-228.
Moothy, Sridhar, Brian T. Ratchford, Debabrata
Talukdar, March 1997, “Consumer Information
Search Revisited: Theory and Empirical Analysis,”
Journal of Consumer Research, Vol. 23, pp.263-277.
Peracchio, Laura A., Alice M. Tybout, December 1996,
“Moderating Role of Prior Knowledge in Schema-Based Product Evaluation,” The Journal of
Consumer Research, Vol.23, No.3, pp.177-192.
Rowley, Jennifer, 2000, “Product Search in E-Shopping: A Review and Research Propositions,”
Journal of Consumer Marketing, Vol.17, No.1,
pp. 20-35.
Schiffman, Leon G., Leslie Lazar Kanuk, 2004,
Consumer Behaviour, Eighth Edition, Prentice
Hall.
Sharma, Subhash, 1996, Applied Multivariate
Techniques, Jon Willey and Sons, New York.
SPSS Inc., 1999, SPSS
®
Base 10.0 Application Guide,
SPSS Inc., Chicago.
Solomon, Michael, Gary Bamossy, Søren Askegaard,
2002, Consumer Behaviour (A European
Perspective), Second Ed., Prentice Hall, Italy.
Venkatraman, Meera, Ruby Roy Dholakia, 1997,
“Search for Information in Marketspace: Does the
Form-Product or Service-Matter?” The Journal of
Service Marketing, Vol.11, No. 5, pp. 303-316.
Wilson, Timothy D., 2000, “Human Information
Behaviour,” Special Issue on Information Science
Research, 3:2, pp. 49-55.
Young, Murray A., Paul L. Sauer, 1996,
“Organizational Learning and Online Consumer
Information,” Journal of Consumer
Marketing, Vol.13, No.5, pp. 35-46.

Thank you for copying data from http://www.arastirmax.com