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IT Management from user perspective

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Abstract (2. Language): 
When IT today can move and think beyond just a rigid technology which was only focused to drive business growth and create competitive advantages. Top managers /IT Decision makers need to understand information Technology as a strategic tool which is capable of achieving QAAS (Quantifiable business values, Agility, Alignment & Service oriented architecture) for business process. It is in this context that understanding user and its perspective for IT adaptation acquire critical importance. This study is a major effort to arrive at a framework by which IT decision makers can understand the cited key challenges and ponder on the possible ways to address them. This paper concentrates on providing few important results for framing of IT polices by taking into account different user perspectives for the benefit of the organization and shall also benefit the IT implementation partners in framing their design and implementation policies for IT application in different organizations.
77-83

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