The impacts of network competence, knowledge sharing on service innovation performance: Moderating role of relationship quality

Almeida, P., & Kogut, B. (1999). Localization and Knowledge and the Mobility of Engineers in Regional Networks. Management Science, 45(7), 905-917.
http://dx.doi.org/10.1287/mnsc.45.7.905
Amit,
R.
, & Schoemaker, P. (1993). Strategic Assets and Organizational Rent. Strategic Management Journal, 14(1), 33-46. http://dx.doi.org/10.1002/smj.4250140105
Anderson, J.C., & Gerbing, D.W. (1988). Structural Equation Modeling in Practice: A Review and Recommended Two-step Approach. Psychological Bulletin, 103(3), 411-423. http://dx.doi.org/10.1037/0033-2909.103.3.411
Andrews, J.C., Netemeyer, R.G., Burton, S., Moberg, D.P., & Christainsen, A. (2004). Understanding Adolescent Intentions to Smoke: An Examination of Relationships among Social Influences, Prior Trial Behaviors, and Ant tobacco Campaign Advertising. Journal of Marketing, 68(3), 110-123. http://dx.doi.org/10.1509/jmkg.68.3.110.34767
Baker, W.E., & James, M.S. (2007). Does Market Orientation Facilitate Balanced Innovation Programs? An Organizational Learning Perspective. Journal of Product Innovation Management, 24 (summer), 316-332. http://dx.doi.org/10.1111/j.1540-5885.2007.00254.x
Barney, J.B. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), 99-120. http://dx.doi.org/10.1177/014920639101700108
Barney, J.B., & Arikan, A. (2001). The Resource-based View: Origins and Implications, The Blackwell Handbook of Strategic Management. Oxford: Blackwell Business, 124-188.
Barriera-Viruet, H., Sobeih, T.M., Daraiseh, N., & Salem, S. (2006). Questionnaire v.s. Observational and Direct Measurements: a Systematic Review. Theoretical Issues in Ergonomics Science, 7(3), 261-284. http://dx.doi.org/10.1080/14639220500090661
Baum, J.A.C., Calabrese, T., & Silverman, B.S. (2000). Don't Go It Alone: Alliance Network Composition and Startups' Performance in Canadian Biotechnology. Strategic Management Journal, 21(3), 267-294. http://dx.doi.org/10.1002/(SICI)1097-0266(200003)21:3<267::AID- SMJ89>3.0.CO;2-8
Bock, G.W., Zmud, R.W., & Kim, Y.G. (2005). Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social Psychological Forces, and Organizational Climate. MIS Quarterly, 29(1), 87-111.
- 44 -
Journal
o
f Industrial Engineering and Management - h t t p : / / d x . d o i . o r g / 1 0 . 3 9 2 6 / j i e m . 6 59
Boland, R.J., & Tenkasi, R.V. (1995) Perspective Making and Perspective Taking in Communities of Knowing. Organization Science, 6(4), 350-372. http://dx.doi.org/10.1287/orsc.6.4.350
Bowen, J., & Ford, R.C. (2002). Managing Service Organizations: Does Having a 'Thing' Make a Difference? Journal of Management, 28(3), 447-469.
Chen, H., & Chen, T.J. (2002). Asymmetric Strategic Alliances: a Network View. Journal of Business Research, 55(12), 1007-1013. http://dx.doi.org/10.1016/S0148-2963(02)00284-9
Cohen, W.M., & Levinthal, D.A. (1990). Absorptive Capacity: A New Perspective on Learning and Innovation. Administrative Sciences Quarterly, 35, 569-596. http://dx.doi.org/10.2307/2393553
Crosby, L.A., & Cowles, D. (1990). Relationship Quality in Service Selling: An Inter-personal Influence Perspective. Journal of Marketing, 54(7), 54-82.
Davenport, T.H., & Prusak, L. (1998). Working Knowledge: How Organizations Manage What They Know. MA: Harvard Business School Press.
Den Hertog, P. (2000). Knowledge-intensive Business Services as Co-producers of innovation, International Journal of Innovation Management, 4(4), 491-528.
Dhanarag, C., & Parkhe, A. (2006). Orchestrating Innovation Networks. Academy of Management Review, 31(3), 659-669. http://dx.doi.org/10.5465/AMR.2006.21318923
Dion, P., Easterling, D., & Miller, S.J. (1995), What Is Really Necessary in Successful Buyer/Seller Relationships? Industrial Marketing Management, 24, 1-9. http://dx.doi.org/10.1016/0019-8501(94)00025-R
Drazin, R., & Van De Ven, A.H. (1985). Alternative Forms of Fit in Contingency Theory. Administrative Science Quarterly, 30(4), 514-539. http://dx.doi.org/10.2307/2392695
Drejer, I. (2004). Identifying Innovation in Surveys of Services: A Schumpeterian Perspective. Research Policy, 33(3), 551-562. http://dx.doi.org/10.1016/j.respol.2003.07.004
Dyer, J.H. & Singh, H. (1998). The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage. Academy of Management Review, 23(4), 660¬679.
Eisenhardt, K., & Schoonhoven, C. (1996). Resource-based View of Strategic Alliance Formation: Strategic and Social Effects in Entrepreneurial Firms. Organization Science, 7, 136-150. http://dx.doi.org/10.1287/orsc.7.2.136
- 45 -
Journal
o
f Industrial Engineering and Management - h t t p : / / d x . d o i . o r g / 1 0 . 3 9 2 6 / j i e m . 6 59
Fizgerald, L., Johnston, R., Silvestro, R., Brignall, T.J., & Voss, C. (1991). Performance Measurement in Service Business. London: CIMA.
Fornell, C., & Larcker, D.F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39-50. http://dx.doi.org/10.2307/3151312
Galbraith, J. (1973). Designing Complex Organizations. Reading. MA: Addison-Wesley.
Garbarino, E., & Johnson, M.S. (1999). The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships, Journal of Marketing, 63(2), 70-87. http://dx.doi.org/10.2307/1251946
Grandori, A., & Soda, G. (1995). Inter-firm Networks: Antecedents, Mechanisms and Forms. Organization Studies, 16(2), 183. http://dx.doi.org/10.1177/017084069501600201
Gulati, R. (1998). Alliances and networks. Strategic Management Journal, 19(4), 293-317. http://dx.doi.org/10.1002/(SICI)1097-0266(199804)19:4<293::AID-SMJ982>3.0.CO;2-M
Gupta, A.K., & Govindarajan, V. (2000). Knowledge Flows within Multinational Corporations. Strategic Management Journal, 21(4), 473-496. http://dx.doi.org/10.1002/(SICI)1097- 0266(200004)21:4<473::AID-SMJ84>3.0.CO;2-I
Hagedoorn, J., Nadine R., & van Hans, K. (2006). Inter-firm R&D Networks: the Importance of Strategic Network Capabilities for High-tech Partnership Formation. British Journal of Management, 17, 39-53. http://dx.doi.org/10.1111/j.1467-8551.2005.00474.x
Hauser, J., Gerard, J.T., & Abbie, G. (2006). Research on Innovation and New Products: A Review and Agenda for Marketing Science. Marketing Science, 25(6), 687-717. http://dx.doi.org/10.1287/mksc.1050.0144
Herbjorn, N., & Per, E.P. (2007). What Can We Learn From Service Innovation and New Service Development Research? TIPVIS-project report.
Hewett, K., Money, R.B., & Sharma, S. (2002), An Exploration of The Moderating Role of Buyer Corporate Culture in Industrial Buyer-seller Relationships. Academy of Marketing Science,
30(3), 229-239.
Hoang, H., & Rothaermel, F.T. (2005). The Effect of General and Partner -specific Alliance Experience on Joint R&D Project Performance. Academy of Management Journal, 48(2), 332¬345. http://dx.doi.org/10.5465/AMJ.2005.16928417
- 46 -
Journal
o
f Industrial Engineering and Management - h t t p : / / d x . d o i . o r g / 1 0 . 3 9 2 6 / j i e m . 6 59
Jaw, C., Lo, J.Y., & Lin, Y.H. (2010). The Determinants of New Service Development: Service Characteristics, Market Orientation, and Actualizing Innovation Effort. Technovation, 30(4), 265-277. http://dx.doi.org/10.1016/j.technovation.2009.11.003
Johne, A., & Storey, C. (1998). New Service Development: A Review of the Literature and Annotated Bibliography. European Journal of Marketing, 32(3/4), 184-251. http://dx.doi.org/10.1108/03090569810204526
Jong, J.P.J. de, W. Dolfsma, A., Bruins, & Meijaard, J.(2002). Innovation in Service Firms Unraveled: What, How and Why. EIM, Zoetermeer.
Kale, P., & Singh, H. (2007). Building Firm Capabilities Through Learning: the Role of the Alliance Learning Process in Alliance Capability and Firm -level Alliance Success. Strategic Management Journal, 28(10), 981-1000. http://dx.doi.org/10.1002/smj.616
Kogut, B. (1988). Joint Ventures: Theoretica and Empirical Perspectives. Strategic Management Journal, 9(4), 319-332. http://dx.doi.org/10.1002/smj.4250090403
Lam, A. (2003). Organizational Learning in Multinationals: R&D Networks of Japanese and US MNEs in the UK. Journal of Management Studies, 40(3), 673-703.
http://dx.doi.org/10.1111/1467-6486.00356
Leuthesser, L. (1997). Supplier Relational Behavior: An Empirical Assessment. Industrial Marketing Management, 26(3), 245-254. http://dx.doi.org/10.1016/S0019-8501(96)00092-2
Maglio, P. P., & Spohrer, J. (2008). Fundamentals of Service Science. Journal of the Academy of Marketing Science, 36(1), 18-20. http://dx.doi.org/10.1007/s11747-007-0058-9
McAdam, R. (2000). Knowledge Management as a Catalyst for Innovation within Organizations: A Qualitative Study. Knowledge and Process Management, 7(4), 233-241. http://dx.doi.org/10.1002/1099-1441(200010/12)7:4<233::AID-KPM94>3.0.CO;2-F
Menor, L.J., Tatikonda, M.V., & Sampson, S.E. (2002). New Service Development: Areas for Exploitation and Exploration. Journal of Operation Management, 20(2), 135-157. http://dx.doi.org/10.1016/S0272-6963(01)00091-2
Möller,
K.
, & Halinen, A. (1999). Business Relationships and Networks: Managerial Challenge of Network Era . Industrial Marketing Management, 28(5), 413-427. http://dx.doi.org/10.1016/S0019-8501(99)00086-3
Nahapiet, J., & Ghoshal, S., (1998). Social Capital, Intellectual Capital, and the Organizational Advantage. Academy of Management Review 23, 242-266.
- 4 7 -
Journal
o
f Industrial Engineering and Management - h t t p : / / d x . d o i . o r g / 1 0 . 3 9 2 6 / j i e m . 6 59
Perks, H., & Jeffery, R. (2006). Global Network Configuration for Innovation: a Study of International Fibre Innovation. R&D Management, 36(1), 67-83. http://dx.doi.org/10.1111/j.1467-9310.2005.00416.x
Peteraf, M.A. (1993). The Cornerstones of Competitive Advantage: A Resource-Based View. Strategic Management Journal, 14, 179-191. http://dx.doi.org/10.1002/smj.4250140303
Powell, W.W., Koput, K.W., & Smith-Doerr, L. (1996). Inter-organizational Collaboration and the Locus of Innovation: Networks of Learning in Biotechnology. Administrative Science Quarterly, 41(1), 116-145. http://dx.doi.org/10.2307/2393988
Ritter, T. (1999). The Networking Company: Antecedents for Coping with Relationships and Networks Effectively. Industrial Marketing Management, 28(5), 467-479. http://dx.doi.org/10.1016/S0019-8501(99)00075-9
Ritter, T., & Gemunden, H.G. (2004). The Impact of a Company's Business Strategy on its Technological Competence, Network Competence and Innovation Success. Journal of Business Research, 57(5), 548-556. http://dx.doi.org/10.1016/S0148-2963(02)00320-X
Roberts, K., Varki, S., & Brodie, R. (2003). Measuring the Quality of Relationships in Consumer Services: an Empirical Study. European Journal of Marketing, 37(1/2), 169-196. http://dx.doi.org/10.1108/03090560310454037
Storey, C., & Kelly, D. (2001). Measuring the Performance of New Service Development Activities. The Service Industries Journal, 21(2), 71-90. http://dx.doi.org/10.1080/714005018
Van der Aa, W., & Elfring, T. (2002). Realizing Innovation in Services, Scandinavian Journal of Management 18(2), 155-171. http://dx.doi.org/10.1016/S0956-5221(00)00040-3
Venkatraman, N. (1989). The Concept of Fit in Strategy Research: Toward a Verbal and Statistical Correspondence. Academy of Management Review, 14(3), 423-444.
Walter, A., Auer, M., & Ritter, T. (2006). The Impact of Network Capabilities and Entrepreneurial Orientation on University Spin-off Performance. Journal of Business Venturing, 21(4), 541-567. http://dx.doi.org/10.1016/j.jbusvent.2005.02.005
Walter. A., Auer, M., & Ritter, T. (2003). Innovation Management: Strategies, Implementation, and Profits. NY: Oxford.
Zott, C., & Amit, R. (2008). The Fit between Product Market Strategy and Business Model: Implications for Firm Performance. Strategic Management Journal, 29(1), 1-26. http://dx.doi.org/10.1002/smj.642