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Design of demand driven return supply chain for high-tech products

Journal Name:

  • Journal of Industrial Engineering and Management

Publication Year:

  • 2011
DOI: 
http://dx.doi.org/10.3926/jiem.2011.v4n3.p481-503

Key Words:

Author NameUniversity of Author
Abstract (2. Language): 
Purpose: The purpose of this study is to design a responsive network for after-sale services of high-tech products. Design/methodology/approach: Analytic Hierarchy Process (AHP) and weighted max-min approach are integrated to solve a fuzzy goal programming model. Findings: Uncertainty is an important characteristic of reverse logistics networks, and the level of uncertainty increases with the decrease of the products’ life-cycle. Research limitations/implications: Some of the objective functions of our model are simplified to deal with non-linearities. Practical implications: Designing after-sale services networks for high-tech products is an overwhelming task, especially when the external environment is characterized by high levels of uncertainty and dynamism. This study presents a comprehensive modeling approach to simplify this task. Originality/value: Consideration of multiple objectives is rare in reverse logistics network design literature. Although the number of multi-objective reverse logistics network design studies has been increasing in recent years, the last two objective of our model is unique to this research area.
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  • 3
481-503
  • English

REFERENCES

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