Bai, B., Law, R., & Wen, I. (2008). The impact of website quality on customer satisfaction and
purchase intentions: Evidence from Chinese online visitors. International Journal of
Hospitality Management, 27(3), 391-402. http://dx.doi.org/10.1016/j.ijhm.2007.10.008
Barutcu, S. (2008). Perakendecilik Sektöründe Teknolojik Değişim: E-Perakendecilik,
E-Mağaza Bağlılığı ve E-Mağaza Bağlılığını Etkileyen Faktörler. Süleyman Demirel Üniversitesi
İktisadi ve İdari Bilimler Fakültesi Dergisi, 13(1).
Blythe, S. E. (2006). Pakistan Goes Digital: The Electronic Transactions Ordinance as a
Facilitator Growth for E-Commerce. J. Islamic St. Prac. Int'l L., 2, 5.
Brilliant, M. A., & Achyar, A. (2013). The impact of satisfaction and trust on loyalty of
e-commerce customers. ASEAN Marketing Journal, 5(1), 51-58.
Campo, S., & Yagüe, J. M. (2009). Exploring non-linear effects of determinants on tourists'
satisfaction. International Journal of Culture, Tourism and Hospitality Research, 3(2), 127-
138. http://dx.doi.org/10.1108/17506180910962131
Cardozo, R. N. (1965). An experimental study of customer effort, expectation, and
satisfaction. Journal of marketing research, 244-249. http://dx.doi.org/10.2307/3150182
Celik, H. E., & Yilmaz, V. (2011). Extending the technology acceptance model for adoption of
e-shopping by consumers in Turkey. Journal of Electronic Commerce Research, 12(2), 152-
164.
Chen, Z., & Dubinsky, A. J. (2003). A conceptual model of perceived customer value in
e‐commerce: A preliminary investigation. Psychology and Marketing, 20(4), 323-347.
http://dx.doi.org/10.1002/mar.10076
Chaffey, D. (2009). E-business and E-commerce Management: Strategy. Implementation and
practice, Prentice Hall Publications.
Eid, M. I. (2011). Determinants of e-commerce customer satisfaction, trust, and loyalty in
Saudi Arabia. Journal of Electronic Commerce Research, 12(1), 78-93.
Ernst and Young (2001). Global Online Retailing, 23-31.
Gefen, D., & Straub, D. W. (2003). Managing user trust in B2C e-services. E-service Journal,
2(2), 7-24. http://dx.doi.org/10.2979/ESJ.2003.2.2.7
Giese, J.L. & Cote, J.A. (2000). Defining consumer satisfaction, Academy of Marketing Science
Review, 1, 1-34.
Gupta, S., & Zeithaml, V. (2006). Customer metrics and their impact on financial
performance. Marketing Science, 25(6), 718-739. http://dx.doi.org/10.1287/mksc.1060.0221
Gupta, M., Narasimhan, C., Niraj, R., & Foster, G. (2003). Understanding Customer Level
Profitability Implications of Satisfaction Programs. Working Paper Series, Teradata Center for
Customer Relationship Management, Duke University.
Hair, J.F. & Keep, W.W. (1997) ‘Electronic Marketing: Future Possibilities’, in Patterson, R.A.
(ed.), Electronic Marketing and the Consumer, Thousand Oaks: Sage, 163–174.
Jennex, M. E., Amoroso, D., & Adelakun, O. (2004). E-commerce infrastructure success
factors for small companies in developing economies. Electronic Commerce Research, 4(3),
263-286. http://dx.doi.org/10.1023/B:ELEC.0000027983.36409.d4
Jianchi, X., & Xiaohong, C. (2009). Customer Satisfaction of E-Commerce Websites. In 2009
International Workshop on Intelligent Systems and Applications (pp. 1-5).
Customer Satisfaction in B2C E-commerce: A Comparative Study of Turkey and Pakistan
EJBE 2015, 8 (16) Page |99
Jie, Y. U., Subramanian, N., Ning, K., & Edwards, D. (2015). Product delivery service provider
selection and customer satisfaction in the era of internet of things: A Chinese e-retailers’
perspective. International Journal of Production Economics, 159, 104-116.
Kaleem, A., & Ahmad, S. (2008). Bankers' perceptions of electronic banking in Pakistan.
Journal of Internet Banking and Commerce, 13(1), 1-16.
Kaynak, E., Tatoglu, E., & Kula, V. (2005). An analysis of the factors affecting the adoption of
electronic commerce by SMEs: Evidence from an emerging market. International Marketing
Review, 22(6), 623-640. http://dx.doi.org/10.1108/02651330510630258
Korkmaz, N. (2002). Sorularla Internet ve E- ticaret Rehberi (Internet and E-commerce Guide
with Questions), Istanbul: ITO Publications, 52-53.
Lightner, N. J., Yenisey, M. M., Ozok, A., & Salvendy, G. (2002). Shopping behavior and
preferences in e-commerce of Turkish and American university students: implications from
cross-cultural design. Behaviour and Information Technology, 21(6), 373-385.
Lin, H. F. (2007). The impact of website quality dimensions on customer satisfaction in the
B2C e-commerce context. Total Quality Management and Business Excellence, 18(4), 363-
378. http://dx.doi.org/10.1080/14783360701231302
Malhotra, P., & Singh, B. (2009). The impact of internet banking on bank performance and
risk: The Indian experience. Eurasian Journal of Business and Economics, 2(4), 43-62.
Meyer, A., & Taylor, P. (2000). E-commerce-an introduction. Computing and Control
Engineering Journal, 11(3), 107-108. http://dx.doi.org/10.1049/cce:20000301
Moliner, B. (2004). La formacio´n de la satisfaccio´n/insatisfaccio´n del consumidor y del
comportamiento de queja: aplicacio´n al a´mbito de los restaurantes, tesis doctoral,
Departamento de Direccio´n de Empresas, Universidad de Valencia, Valencia
Moxon, R. W. (2001). Introduction to the symposium e-commerce and global business: The
impact of the information and communication technology revolution on the conduct of
international business. Journal of International Business Studies, 32(4), 617-639.
http://dx.doi.org/10.1057/palgrave.jibs.8490988
Nielsen, N. V. (2014). E-commerce: Evolution or revolution in the fast-moving consumer
goods world.
OECD (1999a).Policy and Regulation Issues for the Network-Based Content Services, Paris:
Organization for Economic Cooperation and Development (Working Party on the
Information Economy), Doc. DSTI/ICCP/IE(96)9/FINAL.
OECD (2000a).Electronic Commerce- Existing GATS Commitments for Online Supply of
Services, Paris: Organization for Economic Cooperation and Development (Trade
Directorate), Doc. TD/TC/WP(99)37/Final
OECD (2000b).Electronic Commerce: Initial Survey Of Unilateral Liberalization And
Facilitation Measures, Paris: Organization for Economic Cooperation and Development
(Trade Directorate), Doc. TD/TC/WP(99)38/Final.
OECD (2000c).Quantification Of The Costs To National Welfare Of Barriers To Trade In
Services, OECD Working Party of the Trade Committee Scooping Paper, 4-5 December, 2000,
Paris: Organization for Economic Cooperation and Development.
Oliver, R.L. (1997). Satisfaction: A Behavioral Perspective on the Consumer. New York:
McGraw-Hill.
Sahal M. SHEIKH & Mehmet BASTI
Page |100 EJBE 2015, 8 (16)
Parker, C. & Mathews, B.P. (2001). Customer satisfaction: contrasting academic and
consumers’ interpretations. Marketing Intelligence and Planning, 19(1), 38-44.
http://dx.doi.org/10.1108/02634500110363790
Seyal, A. H., Awais, M. M., Shamail, S., & Abbas, A. (2004). Determinants of electronic
commerce in Pakistan: Preliminary evidence from small and medium enterprises. Electronic
Markets, 14(4), 372-387. http://dx.doi.org/10.1080/10196780412331311801
Shankar, V., Smith, A. K., & Rangaswamy, A. (2003). Customer satisfaction and loyalty in
online and offline environments. International Journal of Research in Marketing, 20(2), 153-
175. http://dx.doi.org/10.1016/S0167-8116(03)00016-8
Singh, M. (2002). E-services and their role in B2C e-commerce. Managing Service Quality: An
International Journal, 12(6), 434-446. http://dx.doi.org/10.1108/09604520210451911
Statista (2015, June 20). B2C E-Commerce Sales Worldwide From 2012 to 2018. Retrieved on
June 20, 2015, from Statista website: http://www.statista.com/statistics/261245/b2c-ecommerce-
sales-worldwide/
Subramanian, N., Gunasekaran, A., Yu, J., Cheng, J., & Ning, K., (2014). Customer satisfaction
and competitiveness in the Chinese e-retailing: structural equation modeling (SEM)
approach to identify the role of quality factors. Expert System with Application 41 (1), 69–80.
http://dx.doi.org/10.1016/j.eswa.2013.07.012
Sulaiman, A., Mohezar, S., & Rasheed, A. (2007). A trust model for e-commerce in Pakistan:
An empirical research. Asian Journal of Information Technology, 6(2), 192-199.
Swan, J.E. and Combs, L.J. (1976).Product performance and consumer satisfaction: a new
concept, Journal of Marketing, 40, (7), 25-33.
Westbrook, R.A., & Oliver, R.L. (1991).The dimensionality of consumption emotion patterns
and consumer satisfaction. Journal of Consumer Research, 18(14), 84-91.
http://dx.doi.org/10.1086/209243
Yahia, I. B. (2005). Non commercial B2C virtual communities: definition and classification an
exploratory qualitative study. IADIS International Journal on WWW/Internet, 5(1), 129-144.
Zhang, X., Prybutok, V., & Huang, A. (2006). An empirical study of factors affecting e-service
satisfaction. Human systems management, 25(4), 279.
Thank you for copying data from http://www.arastirmax.com