ÇALIŞMA YAŞAMINDA DUYGULAR VE DUYGUSAL EMEK: SOSYOLOJİ, PSİKOLOJİ VE ÖRGÜT TEORİSİ AÇISINDAN BİR DEĞERLENDİRME

EMOTIONS AND EMOTIONAL LIFE WORK EFFORT: SOCIOLOGY, PSYCHOLOGY AND ORGANIZATIONAL THEORY IN TERMS OF A REVIEW
Yayın Yılı: 
2005
Cilt: 
50
Sayı: 
1
Sayfa Aralığı:: 
813-834
Yayın Dili: 
Türkçe
Abstract (2. Language): 
In this study, the basic principles of emotional labor which is accepted as a one of the role necessities of many jobs is examined in the light of sociology, psychology and organization theory. In this scope, the concept of emotion is considered with sociological and psychological explanations and with rationality views in organization theory. After consedering the concept of emotional labor in general, the contribution of bounded rationality to emotional labor is explained.
Özet (Orjinal Dil): 
Bu çalışmada, birçok işin rol gerekliliklerinden biri olarak kabul edilen duygusal emek olgusunun temelleri sosyoloji, psikoloji ve örgüt teorisi ışığında incelenmektedir. Bu kapsamda duygu olgusu, sosyolojik ve psikolojik açıklamaları ile örgüt teorisindeki rasyonalite görüşleri çerçevesinde ele alınmaktadır. Duygusal emek olgusu genel hatlarıyla değerlendirildikten sonra, sınırlı rasyonellik olgusunun duygusal emeğe katkısı belirtilmektedir.
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