Kalite Fonksiyon Göçeriminde Markov Zincirleri: Otomotiv Sektörü Örneği

Quality function deployment (QFD) is a method that aims satisfying
customers and improving design quality for transforming customer
requirements into design targets and quality assurance points that used
during production. First step of this method determines the relationship
between customer requirements and the technical requirements. Because of
the uncertainty of quality by its nature, Markov chains are used for modeling
the relationship correctly and applied to quality function deployment for the
requirements of automobile owners at automobile industry. In this basis the
relationship between customer requirements and the technical requirements
is evaluated on the expected value base by means of probability and
transition matrices which are the basic of Markov chains. An analysis is made
by observing the value of technical requirements through different time
periods.