Öz Yeterlilik ve Tükenmişlik İlişkisi: Lider-Üye Etkileşiminin Aracılık Etkisi

Makalenin İngilizce İsmi: 
The Relationships Between Self-Efficacy and Burnout: Mediating Effects of Leader-Member Exchange
Makale İçerik Bilgileri
Makale Dili: 
Türkçe
Anahtar Kelimeler: 
Tükenmişlik
Otel
Öz yeterlilik
lider-üye etkileşimi
Türkçe Özet: 

Bu çalışmanın temel amacı, öz yeterlilik ve lider-üye
etkileşiminin tükenmişlik üzerinde anlamlı bir etkisinin olup
olmadığını belirlemektir. Çalışmanın örneklemi Antalya
Side’de faaliyet gösteren beş yıldızlı bir otel işletmesidir. Veriler
anketler aracılığıyla toplanmıştır. Bu kapsamda yüz otuz
dokuz anket analizlerde kullanılmıştır. Araştırma sonuçları,
öz yeterlilik ve lider-üye etkileşiminin tükenmişlik üzerinde
etkili olduğunu göstermektedir. Araştırma sonuçlarına göre öz
yeterlilik algısı ve lider-üye etkileşimi yüksek olan işgörenlerin
tükenmişlik düzeyleri düşük olmaktadır. Ayrıca lider-üye
etkileşiminin öz yeterlilik ile tükenmişlik arasındaki ilişki
üzerinde aracılık etkisinin olduğu saptanmıştır. Bu noktada,
işgörenlerin öz yeterlilik algısının ve lider-üye etkileşimi
kalitesinin geliştirilmesi hem örgütler hem de işgörenler için
yararlı olacaktır. Bu çalışmanın en önemli kısıtı, çalışmanın
sonuçlarının, araştırmanın sadece tek otelde yapılması
nedeniyle genellenememesidir.

Key Words: 
Self-efficacy
Burnout
Hotel
leader-member exchange
İngilizce Özet: 

The main purpose of this study is to investigate whether
there is a significant effect of the self-efficacy and the quality
of the leader-member exchange on the burnout. The sample
of the study is a five star hotel in Antalya Side. The data were
collected through questionnaires. In this frame, one hundred
and thirty nine questionnaires were analyzed. The results of
the study showed that the self-efficacy and the quality of the
leader-member exchange influence the level of employees’
burnout. According to the results of the study, those
employees who have high self-efficacy perceptions and high
leader-member exchanges, have low burnout level. Besides, it
is found that leader-member exchange has a mediating effect
on the relationship between self-efficacy and burnout. At
this point, improving the perceptions of the employees’ selfefficacy
and the quality of leader-member exchange will be
useful for organizations and employees. The most important
limitation of the study that the results of the study cannot be
generalized, as the survey was administered in only one hotel.

Yazar Bilgileri
1. Yazar
Yazar Adı: 
Oya İnci Bolat
Yazar Ünvanı: 
Yardımcı Doçent
Yazar Üniversitesi: 
Balıkesir Üniversitesi
Yazar Fakültesi: 
Meslek Yüksekokulu
Yazar Anabilim Dalı: 
Turizm İşletmeciliği Anabilim Dalı
Yazar E-posta: 
Makale Künye Bilgisi
Makalenin Yayımlandığı Dergi: 
Ege Akademik Bakış Dergisi
Makale Yayın Yılı: 
2011
Cilt/Sayı: 
11
Sayı: 
2
Sayfa Aralığı: 
255 - 266
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